@article{ref1,
title="A Defence Against the Public? Aspects of Intake in a Social Services Department",
journal="British journal of social work",
year="1982",
author="Addison, Carole",
volume="12",
number="1",
pages="605-618",
abstract="This paper looks at certain aspects of a social services department's duty and intake systems in the light of the theory of institutional defence. This theory, which has to do with the way that organisations deal with anxiety provoking events, is described, and a number of 'defences' are identified and discussed.<p />",
language="en",
issn="0045-3102",
doi="10.1093/oxfordjournals.bjsw.a054794",
url="http://dx.doi.org/10.1093/oxfordjournals.bjsw.a054794"
}