@article{ref1,
title="Called to the Crisis: The Experiences of Hospital-Based Social Workers Providing on-Call Services",
journal="British journal of social work",
year="2022",
author="Fox, Mim and Hopkins, Dominque and Crehan, Scott",
volume="52",
number="5",
pages="2726-2742",
abstract="Social workers who are based in hospitals regularly participate in on-call services whereby they respond to crisis or emergency presentations outside of usual working hours. A social work research team across four metropolitan hospitals in a Local Heath District in Sydney, Australia, investigated the experience of participating in an on-call service and the impact this had on the wellbeing of the social workers involved. By utilising a Participatory Action Research methodology that included in-depth interviews and reflective co-analysis, the findings showed evidence of risk for on-call social workers, as well as two key protective factors that mitigate the anxiety associated with night time and crisis work. These factors are preparation for participation in an on-call service, and timely and effective support whilst working outside of normal working hours. This research offers suggested strategies for translation into other hospital social work departments who undertake on-call services.<p />",
language="en",
issn="0045-3102",
doi="10.1093/bjsw/bcab202",
url="http://dx.doi.org/10.1093/bjsw/bcab202"
}