@article{ref1,
title="Poison control center communication and impact on patient adherence",
journal="Clinical toxicology (Philadelphia, Pa.)",
year="2008",
author="Ellington, Lee and Matwin, Sonia and Jasti, Srichand and Williamson, John and Crouch, Barbara Insley and Caravati, Martin and Dudley, William",
volume="46",
number="2",
pages="105-109",
abstract="Objective. This project explored the communication processes associated with poison control center calls. Methods. In this preliminary study, we adapted the Roter Interaction Analysis System to capture staff-caller dialogue. This involved case selection, wherein adherence and non-adherence cases were selected; call linkage to medical records, where case records were linked with voice recordings; and application of Roter Interaction Analysis System to calls. Results. Results indicate that communications are predominantly provider-driven. Patient age and percentage of staff partnership statements were significantly associated with adherence at the 0.05 level. Increases in age were associated with decreases in adherence to recommendations (p &lt; 0.001). Increases in percentage of staff partnership statements (over all staff talk) were associated with increases in adherence (p = 0.013). Conclusion. This line of research could lead to evidence-based guidelines for effective staff-caller communication, increased adherence rates, and improved health outcomes.   <p>Language: en</p>",
language="en",
issn="1556-3650",
doi="10.1080/15563650701338914",
url="http://dx.doi.org/10.1080/15563650701338914"
}