@article{ref1,
title="Automobile defect recall campaigns: A survey of time phased effectiveness and owner satisfaction",
journal="Proceedings: American Association for Automotive Medicine Annual Conference",
year="1971",
author="Henderson, H. L. and Dunstone, JJ and Carter, NA and Hettich, PI",
volume="15",
number="",
pages="233-244",
abstract="Motor vehicles have sometimes been designed and/or manufactured with built-in defects which are safety-related. When, and if, these vehicles are marketed, they then present a safety hazard to their owner/drivers and to all those individuals who interact with these vehicles--e.g., passengers, pedestrians, etc. It thus becomes important for the manufacturer to either: (a) detect and correct built-in defects before the defective vehicles are marketed through distributors and dealers and are then sold to the general public or (b) to arrange for newly-sold vehicles, once a defect is detected, to be quickly removed from the public roadways so that the defect may be corrected.<p />",
language="",
issn="0892-6484",
doi="",
url="http://dx.doi.org/"
}