@article{ref1,
title="An examination of adherence strategies and challenges in poison control communication",
journal="Journal of emergency nursing",
year="2009",
author="Ellington, Lee and Sheldon, Lisa Kennedy and Matwin, Sonia and Smith, Joyce A. and Poynton, Mollie Merkley and Crouch, Barbara Insley and Caravati, E. Martin",
volume="35",
number="3",
pages="186-190",
abstract="INTRODUCTION: The principal objective of this study was to characterize how nurses and pharmacists at a poison control center (PCC) determine the likelihood of caller adherence to a health care facility referral. METHODS: A focus group was conducted with 6 nurses and 4 pharmacists from a regional PCC. Content analysis was used to determine themes within the discussion. All participants were certified as specialists in poison information (SPIs). RESULTS: Four themes were identified: (1) SPIs' generation of informal &quot;likelihood-of-adherence&quot; assessments as to whether a caller will follow the recommendation to go to a health care facility, (2) SPI communication strategies used to promote adherence, (3) behavior of SPIs during periods of high call volume, and (4) communication training for PCC staff members. DISCUSSION: This pilot study provides insights in SPIs' current assessment and communication, particularly those related to promoting caller adherence to recommendations.<p /> <p>Language: en</p>",
language="en",
issn="0099-1767",
doi="10.1016/j.jen.2008.02.015",
url="http://dx.doi.org/10.1016/j.jen.2008.02.015"
}