%0 Journal Article
%T Sources, reactions, and tactics used by RNs to address aggression in an acute care hospital: a qualitative analysis
%J Journal of nursing administration
%D 2013
%A Autrey, Pamela S.
%A Howard, Jack L.
%A Wech, Barbara A.
%V 43
%N 3
%P 155-159
%X OBJECTIVE: : This research seeks to identify the sources of, reactions to, and tactics that nurses use to address aggression in the workplace. BACKGROUND: : Models explaining aggression have limitations and do not address the tactics that victims use when confronted with aggression. METHODS: : Personal interviews were conducted with 47 RNs at a large university hospital. Grounded theory techniques were used in the analysis. RESULTS: : Tactics varied by the type of perpetrator being addressed. Coworkers were likely to be the aggressor, with patient care technicians being the most commonly identified aggressor toward RNs. CONCLUSIONS: : Knowing the sources, reactions, and tactics used in response to aggression is necessary to support the development of preventive and responsive strategies from individual and organizational perspectives.<p /> <p>Language: en</p>
%G en
%I Lippincott Williams and Wilkins
%@ 0002-0443
%U http://dx.doi.org/10.1097/NNA.0b013e318283dc90