TY - JOUR PY - 2005// TI - Know workplace violence: developing programs for managing the risk of aggression in the health care setting JO - Medical journal of Australia A1 - Forster, John A. A1 - Petty, Mark T. A1 - Schleiger, Colin A1 - Walters, Helen C. SP - 357 EP - 361 VL - 183 IS - 7 N2 - Strategies to prevent and manage violence and aggression in the health care setting have become a primary health and safety issue. A series of vignettes are provided to highlight key elements in developing a program for preventing behavioural violence and aggression in a tertiary hospital. Key components of the program include staff education and training, risk assessment and management practices, the use of patient contracts and policy development. The program aims to integrate and balance occupational health and safety obligations to staff with the duty of care owed to patients. LA - SN - 0025-729X UR - http://dx.doi.org/ ID - ref1 ER -