TY  - JOUR
PY  - 2002//
TI  - Attitudes toward patient aggression amongst mental health nurses in the 'zero tolerance' era: associations with burnout and length of experience
JO  - Journal of clinical nursing
A1  - Whittington, Richard
SP  - 819
EP  - 825
VL  - 11
IS  - 6
N2  - UK government policy now officially encourages an attitude of 'zero tolerance' towards aggression against health care staff. This study examines levels of such tolerance amongst a group of mental health care staff and associations between tolerance and other occupational and stress factors. Thirty-seven staff completed a Tolerance Scale (from the Perceptions of Aggression Scale) and the Maslach Burnout Inventory. Tolerance for aggression was higher amongst more experienced staff (P < 0.01) and high tolerance was associated with low emotional exhaustion, low depersonalization and high personal accomplishment (P < 0.01). Some staff endorse positive statements about patient aggression and a tolerant attitude may be linked to low burnout. Nurse attitudes to patient aggression therefore are complex and do not necessarily equate with an approach of 'zero tolerance'.<p /> <p>Language: en</p>
LA  - en
SN  - 0962-1067
UR  - http://dx.doi.org/
ID  - ref1
ER  -