TY  - JOUR
PY  - 1990//
TI  - Quality: How to meet customer demands in a process from design to disposal
JO  - Journal of occupational accidents
A1  - Johnson, L.
SP  - 167
EP  - 170
VL  - 13
IS  - 1-2
N2  - High quality will be of paramount importance for the future in the automotive industry. Quality is a customer-oriented concept and the whole organisation should have a customer-oriented attitude. This implicates the need for efficient information systems to feed back customers' preferences and demands. In the future knowledge about customers' experience of the products through its entire life cycle will be even more important.<p />
LA  - 
SN  - 0376-6349
UR  - http://dx.doi.org/
ID  - ref1
ER  -