TY  - JOUR
PY  - 1998//
TI  - Case study: error rates and paperwork design
JO  - Applied ergonomics
A1  - Drury, C. G.
SP  - 213
EP  - 216
VL  - 29
IS  - 3
N2  - A job instruction document, or workcard, for civil aircraft maintenance produced a number of paperwork errors when used operationally. The design of the workcard was compared to the guidelines of Patel et al [1994, Applied Ergonomics, 25 (5), 286-293]. All of the errors occurred in work instructions which did not meet these guidelines, demonstrating that the design of documentation does affect operational performance.<p /> <p>Language: en</p>
LA  - en
SN  - 0003-6870
UR  - http://dx.doi.org/
ID  - ref1
ER  -