TY  - JOUR
PY  - 2011//
TI  - Aggressive behaviour - Prevention and management in the general practice environment
JO  - Australian family physician
A1  - Sim, Moira G.
A1  - Wain, Toni
A1  - Khong, Eric
SP  - 866
EP  - 872
VL  - 40
IS  - 11
N2  - Background Aggressive behaviour is commonly encountered in the general practice setting and can often be de-escalated using good communication skills. Objective This article provides strategies to reduce and manage early aggression in the general practice environment. Discussion Aggressive behaviour usually occurs when a person feels unfairly treated. Having a systematic approach to the problem can improve safety for both staff and patients. This includes patient centred practice, identifying and managing the early signs of aggression to prevent escalation, having a plan to seek assistance if required, setting limits using a calm respectful manner and reinforcing limits using behaviour contracts when required. The physical layout of the practice and restraint of aggressive people are beyond the scope of this article.<p />  <p>Language: en</p>
LA  - en
SN  - 0300-8495
UR  - http://dx.doi.org/
ID  - ref1
ER  -