TY - JOUR PY - 1978// TI - Consumer survey as needs assessment method: A case study JO - Evaluation and program planning A1 - Kilburg, Richard SP - 285 EP - 292 VL - 1 IS - 4 N2 - Needs assessment methodology has grown remarkably as a necessary part of evaluating human service programs. The consumer survey method of needs assessment is reviewed. A case study in which the training needs of board members of the eleven community mental health agencies in a rural New England state were examined by a questionnaire requesting ratings of the importance and priority of 11 possible topics is presented. Sixty-five of 300 questionnaires were returned (21.66%). The results clearly support the view that training programs for boards are needed, and suggest that citizens can make reasonable decisions about program content if given the opportunity. A training project, based on the results of the survey is described. Problems in designing and implementing consumer surveys and training programs are discussed.

LA - SN - 0149-7189 UR - http://dx.doi.org/10.1016/0149-7189(78)90052-6 ID - ref1 ER -