TY - JOUR PY - 2013// TI - Deliberation's blindsight: how cognitive load can improve judgments JO - Psychological science A1 - Hoffmann, Janina A. A1 - von Helversen, Bettina A1 - Rieskamp, Jörg SP - 869 EP - 879 VL - 24 IS - 6 N2 - Multitasking poses a major challenge in modern work environments by putting the worker under cognitive load. Performance decrements often occur when people are under high cognitive load because they switch to less demanding-and often less accurate-cognitive strategies. Although cognitive load disturbs performance over a wide range of tasks, it may also carry benefits. In the experiments reported here, we showed that judgment performance can increase under cognitive load. Participants solved a multiple-cue judgment task in which high performance could be achieved by using a similarity-based judgment strategy but not by using a more demanding rule-based judgment strategy. Accordingly, cognitive load induced a shift to a similarity-based judgment strategy, which consequently led to more accurate judgments. By contrast, shifting to a similarity-based strategy harmed judgments in a task best solved by using a rule-based strategy. These results show how important it is to consider the cognitive strategies people rely on to understand how people perform in demanding work environments.
Language: en
LA - en SN - 0956-7976 UR - http://dx.doi.org/10.1177/0956797612463581 ID - ref1 ER -