TY  - JOUR
PY  - 2013//
TI  - Safety versus passenger service: the flight attendants' dilemma
JO  - International journal of aviation psychology
A1  - Damos, Diane L.
A1  - Boyett, Kimberly S.
A1  - Gibbs, Patt
SP  - 91
EP  - 112
VL  - 23
IS  - 2
N2  - After 9/11, new security duties were instituted at many U.S. air carriers and existing safety and security duties received increased emphasis. Concurrently, in-flight services were changed and in many cases, cabin crews were reduced. This article examines the post-9/11 conflict between passenger service and the timely performance of safety and security duties at 1 major U.S. air carrier. In-flight data were obtained on both international and domestic flights. The data suggest that the prompt performance of the safety and security duties is adversely affected by the number of service duties occurring in the later part of both international and domestic flights.<p />
LA  - en
SN  - 1050-8414
UR  - http://dx.doi.org/10.1080/10508414.2013.772822
ID  - ref1
ER  -