TY  - JOUR
PY  - 2005//
TI  - Problem detection
JO  - Cognition, technology and work
A1  - Klein, Gary
A1  - Pliske, Rebecca
A1  - Crandall, Beth
A1  - Woods, David D.
SP  - 14
EP  - 28
VL  - 7
IS  - 1
N2  - Problem detection is the process by which people first become concerned that events may be taking an unexpected and undesirable direction that potentially requires action. Previous accounts [e.g., Cowan (Acad Manage Rev 11(4):763-776, 1986)] described problem detection as the accumulation of discrepancies until a threshold was reached. In reviewing incidents taken from a variety of natural settings, we found that discrepancy accumulation did not apply to the incidents we reviewed, because (a) cues to problems may be subtle and context-dependent, and (b) what counts as a discrepancy depends on the problem-solver's experience and the stance taken in interpreting the situation. In many cases, detecting a problem is equivalent to reconceptualizing the situation.<p /> <p>Language: en</p> 
LA  - en
SN  - 1435-5558
UR  - http://dx.doi.org/10.1007/s10111-004-0166-y
ID  - ref1
ER  -