TY  - JOUR
PY  - 2013//
TI  - To act out, to withdraw, or to constructively resist? Employee reactions to supervisor abuse of customers and the moderating role of employee moral identity
JO  - Human relations
A1  - Greenbaum, Rebecca L.
A1  - Mawritz, Mary Bardes
A1  - Mayer, David M.
A1  - Priesemuth, Manuela
SP  - 925
EP  - 950
VL  - 66
IS  - 7
N2  - We extend the deontic model of justice (Folger, 1998, 2001) by arguing that not all employees respond to third-party injustices by experiencing an eye-for-an-eye retributive response; rather, some employees respond in ways that are higher in moral acceptance (e.g. increasing turnover intentions, engaging in constructive resistance). We predict that the positive relationship between supervisor abuse of customers and organizational deviance is weaker when employees are high in moral identity. In contrast, we hypothesize that the relationships between supervisor abuse of customers and turnover intentions and constructive resistance are more strongly positive when employees are high in moral identity. Regression results from two field studies (N = 222 and N = 199, respectively) provide general support for our theoretical model.<p />  <p>Language: en</p>
LA  - en
SN  - 0018-7267
UR  - http://dx.doi.org/10.1177/0018726713482992
ID  - ref1
ER  -