TY  - JOUR
PY  - 2013//
TI  - Bullying in the Indian workplace: A study of the ITES-BPO sector
JO  - Economic and industrial democracy
A1  - D'Cruz, Premilla
A1  - Rayner, Charlotte
SP  - 597
EP  - 619
VL  - 34
IS  - 4
N2  - This article reports on an empirical enquiry undertaken in India's ITES-BPO (offshoring-outsourcing) sector to ascertain the presence of workplace bullying, the influence of sociocultural factors, the nature of bullying categories and the availability and use of extra-organizational redressal options. Survey data, gathered through structured interviews incorporating the Work Harassment Scale, conducted with 1036 respondents located in six cities, showed that 44.3% of the sample experienced bullying, with 19.7% reporting moderate and severe levels. In keeping with India's hierarchical society, superiors emerged as the predominant source of bullying, displaying task-focused behaviours. Yet, the presence of 'cross-level co-bullying' where a personal focus was emphasized points to the role of identity-based affiliations intrinsic to India's ethos. Key informant data, gathered through unstructured interviews with lawyers/legal activists, labour commissioners and trade unionists/labour activists and thematically analysed, underscored the influence of professional self-identity, career interests and a dysfunctional judicial system in targets' choice of extra-organizational options.<p />  <p>Language: en</p>
LA  - en
SN  - 0143-831X
UR  - http://dx.doi.org/10.1177/0143831X12452672
ID  - ref1
ER  -