TY  - JOUR
PY  - 2012//
TI  - Credit Card Satisfaction and Financial Literacy: Evidence from an Emerging Market Economy
JO  - Emerging markets finance and trade
A1  - Akin, G. Gulsun
A1  - Aysan, Ahmet Faruk
A1  - Ozcelik, Serap
A1  - Yildiran, Levent
SP  - 103
EP  - 115
VL  - 48
IS  - 0
N2  - Default problems and complaints about credit cards do not seem to diminish with declining credit card rates. Using a nationwide credit card user survey, we try to identify the determinants of customer satisfaction in the Turkish credit card market. Controlling for customer and card characteristics, we find that financial literacy is a major determinant of satisfaction. When people know more about financial matters and use their knowledge in their financial activities, they make more efficient decisions and have fewer financial problems, which in turn leads to higher satisfaction. We also find that people who tend to use their credit cards for unnecessary shopping and who have a history of credit card delinquency are less satisfied.<p />
LA  - 
SN  - 
UR  - http://dx.doi.org/10.2753/REE1540-496X4806S508
ID  - ref1
ER  -