TY  - JOUR
PY  - 2016//
TI  - Improving the health and safety of 911 emergency call centre agents: an evaluability assessment of a knowledge transfer strategy
JO  - International journal of occupational safety and ergonomics
A1  - Dagenais, Christian
A1  - Plouffe, Laurence
A1  - Gagné, Charles
A1  - Toulouse, Georges
A1  - Breault, Andrée-Anne
A1  - Dupont, Didier
SP  - 50
EP  - 59
VL  - 23
IS  - 1
N2  - A knowledge transfer (KT) strategy was implemented by the IRSST, an occupational health and safety research institute established in Québec (Canada), to improve the prevention of psychological and musculoskeletal problems among 911 emergency call centre agents. An evaluability assessment was conducted in which each aspect of the KT approach was systematically documented to determine whether the strategy had the potential to be evaluated in terms of its impact on the targeted population. A review of the literature on KT in occupational health and safety and on the evaluation of such KT programs, along with the development of a logic model based on documentary analysis and semi-structured interviews with key stakeholders, indicated that the KT strategy was likely to have had a positive impact in the 911 emergency call centre sector. Implications for future research are discussed.<p />  <p>Language: en</p>
LA  - en
SN  - 1080-3548
UR  - http://dx.doi.org/10.1080/10803548.2016.1216355
ID  - ref1
ER  -