TY  - JOUR
PY  - 2019//
TI  - '…but I just prefer to treat everyone the same…
JO  - Australian journal of primary health
A1  - Manhire-Heath, Rowan
A1  - Cormack, Donna
A1  - Wyeth, Emma
SP  - ePub
EP  - ePub
VL  - ePub
IS  - ePub
N2  - General practice receptionists are positioned at the beginning of a patient's journey within the healthcare system, yet their influence on a patient's experience is unknown. The limited data on, and research involving, general practice receptionists both in New Zealand and internationally is evidence of this. This research undertook an exploration of the discourses used by a group of general practice receptionists in Wellington, New Zealand to discover how they talk about, and represent, health inequities. Eight in-depth semi-structured interviews were conducted, guided by Social Constructionism and Decolonising Theory. Three reoccurring patterns of discourse were identified: discourses about the social determinants of health; discourses about Māori culture and behaviour; and discourses about egalitarianism. Further, narratives that could be seen as deficit-focussed or victim-blaming were identified. Racism was not directly discussed by participants as a health determinant. The findings support the need for training guided by cultural safety and anti-racism principles to be available for all general practice receptionists.<p />  <p>Language: en</p>
LA  - en
SN  - 1448-7527
UR  - http://dx.doi.org/10.1071/PY19026
ID  - ref1
ER  -