TY  - JOUR
PY  - 2020//
TI  - The reliability and transparency bases of trust in human-swarm interaction: principles and implications
JO  - Ergonomics
A1  - Hussein, Aya
A1  - Elsawah, Sondoss
A1  - Abbass, Hussein A.
SP  - ePub
EP  - ePub
VL  - ePub
IS  - ePub
N2  - Automation reliability and transparency are key factors for trust calibration and as such can have distinct effects on human reliance behaviour and mission performance. One question that remains unexplored is: what are the implications of reliability and transparency on trust calibration for human-swarm interaction? We investigate this research question in the context of human-swarm interaction, as swarm systems are becoming more popular for their robustness and versatility. Thirty-two participants performed swarm-based tasks under different reliability and transparency conditions. The results indicate that trust, whether it is reliability- or transparency-based, indicates high reliance rates and shorter response times. Reliability-based trust is negatively correlated with correct rejection rates while transparency-based trust is positively correlated with these rates. We conclude that reliability and transparency have distinct effects on trust calibration.<b>Practitioner Summary:</b> Reliability and transparency have distinct effects on trust calibration. <br><br>FINDINGS from our human experiments suggest that transparency is a necessary design requirement if and when humans need to be involved in the decision-loop of human-swarm systems, especially when swarm reliability is high.<p />  <p>Language: en</p>
LA  - en
SN  - 0014-0139
UR  - http://dx.doi.org/10.1080/00140139.2020.1764112
ID  - ref1
ER  -