TY  - JOUR
PY  - 2020//
TI  - Workplace violence in outpatient physician clinics: a systematic review
JO  - International journal of environmental research and public health
A1  - Pompeii, Lisa
A1  - Benavides, Elisa
A1  - Pop, Oana
A1  - Rojas, Yuliana
A1  - Emery, Robert
A1  - Delclos, George
A1  - Markham, Christine
A1  - Oluyomi, Abiodun
A1  - Vellani, Karim
A1  - Levine, Ned
SP  - 
EP  - 
VL  - 17
IS  - 18
N2  - Workplace violence (WPV) has been extensively studied in hospitals, yet little is known about WPV in outpatient physician clinics. These settings and work tasks may present different risk factors for WPV compared to hospitals, including the handling/exchange of cash, and being remotely located without security presence. We conducted a systematic literature review to describe what is currently known about WPV in outpatient physician clinics. Six literature databases were searched and reference lists from included articles published from 2000-2019. Thirteen quantitative and five qualitative manuscripts were included which all focused on patient/family-perpetrated violence in outpatient physician clinics. No studies examined other violence types (e.g., worker-on-worker; burglary). The overall prevalence of Type II violence ranged from 9.5% to 74.6%, with the most common form being verbal abuse (42.1-94.3%), followed by threat of assault (14.0-57.4%), bullying (2.5-5.7%), physical assault, (0.5-15.9%) and sexual harassment/assault (0.2-9.3%). Worker consequences included reduced work performance, anger, and depression. Most workers did not receive training on how to manage a violent patient. More work is needed to examine the prevalence and risk factors of WPV in outpatient physician clinics for purposes of informing prevention efforts in these settings.<p />  <p>Language: en</p>
LA  - en
SN  - 1661-7827
UR  - http://dx.doi.org/10.3390/ijerph17186587
ID  - ref1
ER  -