TY  - JOUR
PY  - 2022//
TI  - Investigating the association between patient verbal aggression and emotional exhaustion among Italian healthcare professionals during the COVID-19 pandemic
JO  - Journal of Nursing Management
A1  - Sommovigo, Valentina
A1  - Bernuzzi, Chiara
A1  - Setti, Ilaria
SP  - ePub
EP  - ePub
VL  - ePub
IS  - ePub
N2  - AIM(S): To analyse whether patient verbal aggression would be related to emotional exhaustion and whether this relationship would be mediated by work-family conflict and moderated by dehumanization and resilience. <br><br>BACKGROUND: Although patient verbal aggression has been identified as one of the most experienced forms of aggression, its effects on Italian healthcare providers during the pandemic are still poorly known. <br><br>METHOD(S): A total of 197 Italian healthcare professionals completed paper-and-pencil questionnaires. Descriptive statistics and moderated mediation analyses were performed. <br><br>RESULTS: Patient verbal aggression was positively related to healthcare professionals' emotional exhaustion, both directly and indirectly, as mediated by work-family conflict. Healthcare providers were more likely to become emotionally exhausted when they had low resilience and, simultaneously, tended to ascribe patients non-uniquely human traits. <br><br>CONCLUSION(S): Patient verbal aggression may spill over onto healthcare professionals' family lives. Dehumanization represents an ineffective coping strategy that exacerbate the effects of aggression on work-family conflict, while resilience represents a protective resource against emotional exhaustion.     IMPLICATIONS FOR NURSING MANAGEMENT: Hospital organizations could benefit from providing their staff with stress management interventions, aggression management, psychological support, and psychological resilience training programs. These programs should incorporate coping skills on establishing work-home boundaries and balancing empathy with cognitive problem-solving abilities.<p />  <p>Language: en</p>
LA  - en
SN  - 0966-0429
UR  - http://dx.doi.org/10.1111/jonm.13578
ID  - ref1
ER  -