TY  - JOUR
PY  - 2022//
TI  - When communication breaks down: handling hostile patients
JO  - Medical clinics of North America
A1  - Ward, Martha
A1  - Cook, Sarah
SP  - 689
EP  - 703
VL  - 106
IS  - 4
N2  - Difficult patient encounters are common in clinical practice, with many arising from patient hostility owing to a breakdown in communication and the health care alliance. Patient anger may be a manifestation of fear, grief, or discontent with prior experiences in the health care system, but there may also be contributions from specific patient, physician, or situational factors. Physicians may intervene with specific actions based on these individual factors, while focusing on self-reflection to better understand their part in creating a hostile physician-patient dyad.<p />  <p>Language: en</p>
LA  - en
SN  - 0025-7125
UR  - http://dx.doi.org/10.1016/j.mcna.2022.01.009
ID  - ref1
ER  -