TY  - JOUR
PY  - 2021//
TI  - Inter-organisational communication and situational awareness in an emergency operation centre during major incidents
JO  - International journal of emergency management
A1  - Sederholm, Teija
A1  - Ekman, Simo
A1  - Paakkonen, Heikki
A1  - Huhtinen, Aki Mauri
SP  - 47
EP  - 64
VL  - 17
IS  - 1
N2  - Sharing information between different public safety organisations plays a vital role during major incidents. Common situational awareness among the actors is a key element in achieving successful end results in managing and leading operations. In this study, the information flow for enabling situational awareness in an Emergency Operation Centre during a major incident is described. The data were collected during the preparedness exercise. Emergency Operation Centres play a fundamental role in creating collaborative awareness, familiarisation with organisations, long-term commitment, and thus in helping to tackle the known challenges in multi-authority coordination. In addition to being the place where critical far-reaching decisions were made, the Emergency Operation Centre played a very significant role as an information hub in cooperation and collaboration.     Keywords: collaboration awareness; command centre; common operational picture communication; emergency operation centre; incident; ICS; incident command system; major accident; multi-authority cooperation; situational awareness.<p />  <p>Language: en</p>
LA  - en
SN  - 1471-4825
UR  - http://dx.doi.org/10.1504/IJEM.2021.118771
ID  - ref1
ER  -