Citation

Becket N, Brookes M. J. Hosp. Leis. Sport Tour. Educ. 2010; 7(1): 40-54.

Copyright

(Copyright © 2010, Hospitality, Leisure, Sport and Tourism Network, Publisher Elsevier Publishing)

DOI

10.3794/johlste.71.174

PMID

unavailable

Abstract

There is still no consensus on how best to measure and manage quality within higher education institutions (HEIs). Thus a variety of approaches have been adopted. This paper presents a review of current quality management practices within HEIs. The review identifies a reliance on industrial models. These are applied with only partial success and identified limitations suggest a need for refinement, particularly in relation to the centrality of student learning within HE.