Citation

Enander A, Lajksjö, Tedfeldt E. J. Conting. Crisis Manage. 2010; 18(1): 39-48.

Copyright

(Copyright © 2010, John Wiley and Sons)

DOI

10.1111/j.1468-5973.2009.00596.x

PMID

unavailable

Abstract

The purpose of the study was to develop knowledge about demands and experiences relating to management of socially generated crises in local communities. Interviews were conducted in four municipalities with experiences of such situations, e.g., widely publicized murders, suicides or cases of sexual abuse. A modified grounded theory analysis of the interviews identified six central themes. Two themes pertained to the actual event and its consequences; two concerned the management of the crisis; and two themes focused on reactions and needs among those involved. Basic tensions were identified between confidentiality and openness, between support and accountability and between empathy and distancing. Similarities and differences in relation to management of other kinds of crises are discussed.