Citation

Robinson AL, Stroshine MS. Policing (Bradford) 2005; 28(2): 301-320.

Copyright

(Copyright © 2005, Emerald Group Publishing)

DOI

10.1108/13639510510597924

PMID

unavailable

Abstract

Purpose – This paper seeks to investigate what victims of domestic violence expect police to do for them, and how these expectations subsequently influence their levels of satisfaction.

Design/methodology/approach – Structured interviews with 222 victims of domestic violence were conducted by staff from an integrated community-based service delivery agency in Cardiff, Wales. Multivariate analyses were performed to reveal the factors that contribute to domestic violence victims' satisfaction with the police.

Findings – Consistent with the expectancy disconfirmation model, results indicate that the most important determinant of satisfaction is the extent to which victims' expectations about police behaviour and demeanour are fulfilled.

Originality/value – The results of this study and implications for police policy are discussed.