Citation

Broadbridge A. J. Retailing Consum. Serv. 2002; 9(3): 173-183.

Copyright

(Copyright © 2002, Elsevier Publishing)

DOI

10.1016/S0969-6989(01)00020-0

PMID

unavailable

Abstract

This article considers the factors causing stress to retail managers and their coping strategies. The findings from a series of group discussions add to existing knowledge of causes of managerial stress. While some findings corroborate previous research into executive stress, other findings are of particular relevance within the retail sector. Most notably these were the nature and pace of change within the industry, new technological developments, quantitative work overload, staff shortages, customer demands and attitudes, threat of violence, the service orientated environment and the general organisational structure and climate. Problem focused and palliative coping strategies are adopted by individuals and organisations to cope with these pressures. Recommendations are provided to ensure retail companies avoid future threats of litigation and loss of productivity because of stress related illness. These may include re-examining traditional ways of working, instigating written policies on stress and employing occupational health advisors.