Citation

Shuggi R, Chipperfield B, Flam-Zalcman R, Nochajski T, Mann RE. Proc. Int. Counc. Alcohol Drugs Traffic Safety Conf. 2002; 2002: 873-878.

Copyright

(Copyright © 2002, The author(s) and the Council, Publisher International Council on Alcohol, Drugs and Traffic Safety)

DOI

unavailable

PMID

unavailable

Abstract

Legislation enacted by the Province of Ontario on September 30, 1998 stipulated that all convicted drinking drivers must complete a rehabilitative or remedial measures requirement before they can seek relicensing after the mandatory period of license suspension. Therefore, in order to meet the requirements of the legislation, the remedial measures program had to be made available to Ontario residents in all areas of the province, and a requirement of the program was that it be offered consistently and at a similarly high level of quality at all locations. This paper describes some of the measures that have been taken to ensure this standard through monitoring the consistency and quality of the programs across the province. We focus in this paper on the client satisfaction data, and on the consistency of the assessments conducted