Citation

Johnson L. J. Occup. Accid. 1990; 13(1-2): 167-170.

Copyright

(Copyright © 1990, Elsevier Publishing)

DOI

unavailable

PMID

unavailable

Abstract

High quality will be of paramount importance for the future in the automotive industry. Quality is a customer-oriented concept and the whole organisation should have a customer-oriented attitude. This implicates the need for efficient information systems to feed back customers' preferences and demands. In the future knowledge about customers' experience of the products through its entire life cycle will be even more important.