Citation

Hennessy DA, Wiesenthal DL. Ergonomics 1997; 40(3): 348-361.

Copyright

(Copyright © 1997, Informa - Taylor and Francis Group)

DOI

10.1080/001401397188198

PMID

unavailable

Abstract

Drivers experiencing rush hour congestion were interviewed using cellular telephones to study stress and coping responses. Measures were taken of each driver's predisposition to stress (trait stress) as well as their reactions to the experience of either low or high traffic congestion (state stress). Two interviews were conducted during the trip when drivers experienced both low and high congestion conditions. Although state stress was greatest for all drivers experiencing the high congestion condition, a trait X situation interaction was obtained, indicating that stress levels were highest for high trait stress drivers experiencing the congested roadway. In terms of trait coping behaviours, participants indicated a preference for direct over indirect behaviours. A greater variety of direct and indirect behaviours were reported in high congestion. Reports of aggressive behaviours showed the greatest increase from low to high congestion. Comments on the use of cellular telephones in methodology are offered.