Citation

Ligon J, Thyer BA. Crisis Interv. Time Ltd. Treat. 2000; 6(2): 93-99.

Copyright

(Copyright © 2000, Harwood Academic Publishers)

DOI

10.1080/10645130008951135

PMID

unavailable

Abstract

The State of Georgia passed legislation in 1993 to reform the public mental health system and directed that services be provided in the community whenever possible. In addition, the legislation mandates outcome studies including consumer satisfaction with services received. This study evaluated satisfaction with brief mental health, substance abuse, and mobile crisis services provided by a public crisis stabilization program in an urban setting. After services concluded, consumers (n=54) and family members (n=29) completed the Client Satisfaction Questionnaire (CSQ-8). The overall mean score of 27.6 compares favorably with similar outpatient services. An analysis of variance found that family members who received services from the mobile crisis program rated services significantly higher than two of the other three clients groups.