Citation

Davis FW, Cunningham LF, Matthews D. Transp. Res. Rec. 1981; 798: 65-71.

Copyright

(Copyright © 1981, Transportation Research Board, National Research Council, National Academy of Sciences USA, Publisher SAGE Publishing)

DOI

unavailable

PMID

unavailable

Abstract

In recent years, because of increasing personal transportation costs and a decline in available public transportation, human service agencies have found themselves spending more time and money transporting clients to and from essential human services. As a result, such agencies need increased knowledge about transportation. While agency managers often have a general understanding of basic transportation concepts, they lack an understanding of risk management and the key to a successful risk management program, the drivers. An analysis is presented that is designed to help the various human service agencies to identify (a) the passenger-assistance and driving skills necessary to transport specific program beneficiaries, (b) appropriate screening procedures for selecting drivers, and (c) various programs available to train drivers. Because human service transportation is so specialized, the qualifications and characteristics desired in drivers of human service vehicles differ considerably from those of drivers of other types of vehicles (such as truck drivers). Drivers for human service agencies should have an understanding and tolerant attitude toward others, patience, an agreeable nature, concern for others, and basic first-aid skills.