Citation

Paturas JL, Smith SR, Albanese J, Waite G. J. Bus. Contin. Emer. Plan. 2016; 9(4): 346-358.

Affiliation

James L. Paturas, Center for Emergency Preparedness and Disaster Response, Yale New Haven Health System, 1 Church Street, 5th Floor, New Haven CT 06510, USA.

Copyright

(Copyright © 2016, Henry Stewart Publications)

DOI

unavailable

PMID

27318289

Abstract

Inter-organisational communication failures during times of real-world disasters impede the collaborative response of agencies responsible for ensuring the public's health and safety. In the best of circumstances, communications across jurisdictional boundaries are ineffective. In times of crisis, when communities are grappling with the impact of a disaster, communications become critically important and more complex. Important factors for improving inter-organisational communications are critical thinking and problem-solving skills; inter-organisational relationships; as well as strategic, tactical and operational communications. Improving communication, critical thinking, problem-solving and decision-making requires a review of leadership skills. This discussion begins with an analysis of the existing disaster management research and moves to an examination of the importance of inter-organisational working relationships. Before a successful resolution of a disaster by multiple levels of first responders, the group of organisations must have a foundation of trust, collegiality, flexibility, expertise, openness, relational networking and effective communications. Leaders must also be prepared to improve leadership skills through continual development in each of these foundational areas.

Language: en