Citation

Ericsson U, Bengtsson Tops A. J. Soc. Work Disabil. Rehabil. 2017; 16(3-4): 325-346.

Affiliation

School of Health and Society , Kristianstad University , Kristianstad , Sweden.

Copyright

(Copyright © 2017, Informa - Taylor and Francis Group)

DOI

10.1080/1536710X.2017.1392392

PMID

29111954

Abstract

The focus of our attention is the meeting between street-level bureaucrats and individuals with psychiatric disability exposed to interpersonal violence. Based on eleven interviews, we illustrate how stories are understood, used and made meaningful to the street-level bureaucrat. The contribution of this article is first of all that of being a framework, from a storytelling point of view, for the work and organizational experiences of street-level bureaucrats. Secondly, by paying attention to the story part of these relationships, we can better understand the situation of individuals with psychiatric disability exposed to interpersonal violence given their interaction with different street-level bureaucrats.

Language: en

Keywords

case management services; communication; mental illness; policy practice; qualitative research; social construction; social work practice and disabilities; stories; street-level bureaucrats; work