Citation

Clark JR, Stanton NA, Revell KMA. Safety Sci. 2019; 118: 915-924.

Copyright

(Copyright © 2019, Elsevier Publishing)

DOI

10.1016/j.ssci.2019.06.033

PMID

unavailable

Abstract

In high-risk domains, poor shift handover has been identified as a key contributing factor in many incidents. This raises the question of: how can personnel collaborate effectively during shift changes? The vast majority of handover literature relates mainly to healthcare, aviation, energy generation and distribution domains. This review identified 19 distinct handover tools/techniques (HTTs) that domains employ to improve handover communication. The most prevalent HTT is standardisation in the form of a structured checklist, followed by the bidirectional exchange of information. This review assesses and summarises HTTs using 'distributed situation awareness' theory, and provides a comprehensive review on what is currently practised in high-risk domain handover, as well as a discussion around their potential contribution to raising distributed situation awareness.

Language: en

Keywords

Communication; Distributed situation awareness; Handoff; Handover