Citation

Surabattula D, Landry SJ, Caldwell BS. Theor. Issues Ergonomics Sci. 2019; 20(4): 489-506.

Copyright

(Copyright © 2019, Informa - Taylor and Francis Group)

DOI

10.1080/1463922X.2018.1529205

PMID

unavailable

Abstract

Past research in procedure following has primarily concentrated on the effect of procedure-related factors on procedure compliance and non-compliance. Non-compliance is generally considered to be uniformly negative, rather than the outcome that results from other factors. However, there is a general consensus that procedures are not designed for all situations, and that non-compliance can improve outcomes under certain situations. It is therefore important to understand procedure following based on outcomes and not only procedure compliance or non-compliance. To that end, a framework and taxonomy for understanding procedure following has been developed that enables researchers to focus on the outcome of following procedures, not simply on compliance and non-compliance.

Language: en

Keywords

Checklists; compliance; non-compliance; outcome; procedures; system performance