Citation

Kinnan S, Emerson MR, Kern J, Ratzliff A. Psychiatr. Serv. 2019; ePub(ePub): ePub.

Affiliation

Department of Psychiatry, Creighton University School of Medicine, and OneWorld Community Health Center, Omaha (Kinnan); College of Nursing, University of Nebraska Medical Center, Omaha (Emerson); Department of Psychiatry and Behavioral Sciences, University of Washington, Seattle (Kern, Ratzliff). Benjamin G. Druss, M.D., M.P.H., and Gail Daumit, M.D., M.H.S., are editors of this column.

Copyright

(Copyright © 2019, American Psychiatric Association)

DOI

10.1176/appi.ps.201900222

PMID

31615366

Abstract

A quality improvement project was delivered by a federally qualified health center to improve patient access to psychiatric services. The effort was supported by training and technical assistance provided by the American Psychiatric Association Support and Alignment Network. Over a 3-year period, the collaborative care model (CoCM) and other integrated consultative strategies were implemented. As a result, the waitlist was reduced from 350 patients to 1 patient. The use of the CoCM and other integrated care strategies was successful in eliminating a psychiatric service waitlist in this primary care setting.

Language: en

Keywords

Primary care; Quality improvement