Citation

Ahlin FJ, Stopnicki R, Bookbinder JH. Transp. Res. Rec. 1983; 934: 38-44.

Copyright

(Copyright © 1983, Transportation Research Board, National Research Council, National Academy of Sciences USA, Publisher SAGE Publishing)

DOI

unavailable

PMID

unavailable

Abstract

The structure of Wheel-the Metropolitan Toronto transportation system for the physically handicapped-and the future operating options under consideration for Toronto are discussed, and the design and implementation process of a computer-aided reservation, scheduling, and dispatching system is reviewed. The growth of the service from 8 vehicles to 53 vans and 21 taxis during the past 7 years has created changes in the current operation to accommodate an increasing demand for service. Examples of these changes are the takeover by the Toronto Transit Commission of the reservation, scheduling, and dispatching functions from a private contractor; the investigation of new procedures such as demand-responsive systems; and the use of smaller vehicles. The increasing demand for service has resulted in a growing number of trip requests that need to be processed and an increased number of opportunities for misplacement of orders and generation of errors. The computer system is being implemented to improve the efficiency of control-office tasks and to provide a high level of service to the users.

Language: en

Keywords

MOTOR TRANSPORTATION; URBAN PLANNING - Transportation