Citation

Pinkhasov A, Filangieri C, Rzeszut M, Wilkenfeld M, Akerman M, Divers J, Oliveras J, Bostwick JM, Svoronos A, Peltier MR. J. Occup. Environ. Med. 2021; ePub(ePub): ePub.

Copyright

(Copyright © 2021, Lippincott Williams and Wilkins)

DOI

10.1097/JOM.0000000000002467

PMID

34935679

Abstract

OBJECTIVE: The aggression from patients and families on health care providers (HCP) is common yet understudied. We measured its prevalence and impact on HCPs in inpatient and outpatient settings.

METHODS: 4607 HCPs employed by a community teaching hospital received an anonymous survey with results analyzed.

RESULTS: Of 1609 HCPs (35%) completing the survey, 88% of inpatient staff reported experiencing different types of aggression compared to 82% in outpatient setting. Almost half did not report it to their supervisor. Younger staff were more likely to report abuse. Negative impacts on productivity and patient care were reported. A third of all responders' indicated negative effects on mental health.

CONCLUSIONS: Despite negative impacts on staff wellbeing and productivity, patient/family aggression towards HCPs is highly prevalent and underreported. Our healthcare system needs measures to address staff security and wellness.

Language: en