Citation

Naweed A, Murphy P. Appl. Ergon. 2022; 106: e103840.

Copyright

(Copyright © 2022, Elsevier Publishing)

DOI

10.1016/j.apergo.2022.103840

PMID

35964429

Abstract

It is not just a rail driver but a "system" that drives a train and network controllers apply non-technical skills to facilitate their role as part of a team. However, because of siloed and distributed working, scenarios exist where network controllers may inadvertently increase operational safety risks. The aim of this study was to generate a better understanding of non-technical skill application in network controllers by identifying which skills and behaviours were associated with problematic ways of working, and which abilities were used to address error-producing scenarios, and thereby reduce risk. Use of a scenario technique and behavioural markers analysis of 61 scenarios generated from 55 network controllers in 8 organisations across Australia and New Zealand revealed a large and diverse application of non-technical skills. Careful consideration must be given to the way in which deficiencies in abilities and skills are addressed. Future research directions are given.

Language: en

Keywords

Decision making; Workload; Risk perception; Behavioural markers; Rail safety