Citation

Yang CH, Hwang FM, Lin BC, Chang CM. Percept. Mot. Skills 2023; ePub(ePub): ePub.

Copyright

(Copyright © 2023, SAGE Publishing)

DOI

10.1177/00315125231165164

PMID

37067475

Abstract

This was a daily diary study using intensive longitudinal methods to evaluate the dynamic structure of relationships among employees' self-reported health, psychological capital, daily workplace incivility, and daily emotional exhaustion. We recruited 200 participants working in health and fitness clubs for experience sampling and had them file the same questionnaires for 10 consecutive working days. A total of 179 participants (men = 57, 31.85%; women = 122, 68.15%) completed the questionnaires, with a response rate of 89.5%, leading to 1790 data points at the within-person level. We used a multilevel location-scale model of dynamic structural equation modeling (DSEM) for data analysis. We ran the model in Mplus software (version 8.4) and found an autoregressive 'carry over' relationship between the previous day's emotional exhaustion changes on current emotional exhaustion changes (γ10 = 0.067, CI = [0.003, 0.132]). Daily workplace incivility significantly and positively predicted daily emotional exhaustion at the within-person level (γ20 = 0.953, CI = [0.465, 1.489]). Self-reported health was negatively associated with a person's mean ratings of daily emotional exhaustion (γ20 = -0.256, CI = [0.465, 1.489]) and moderated the strength of the workplace incivility effect on emotional exhaustion (γ21 = -0.201, CI = [-0.292, -0.121]). Finally, psychological capital was negatively related to a person's mean ratings of daily emotional exhaustion (γ02 = -0.240, CI = [-0.377, -0.102]).

Language: en

Keywords

service industry; stress in the workplace