Apologies combined with other crisis response strategies: do the fulfillment of individuals' needs to be heard and the timing of response message affect apology appropriateness?
Finding renewal in the midst of disaster: the case of the deepwater horizon oil spill
Fixing the barn door before the horse bolts: effects of pre-crisis engagement and stealing thunder in crisis communication
The effect of relationship cultivation strategies on organizational reputation in conflict zones: the case of Yemeni private universities