Citation

Ampt E. Transp. Res. Circular 2000; (E-C008): 13 p..

Copyright

(Copyright © 2000, U.S. National Academy of Sciences Transportation Research Board)

DOI

unavailable

PMID

unavailable

Abstract

Response burden is an issue common to all surveys, particularly those requiring details of travel behavior. This workshop resource paper defines response burden multi-dimensionally to include perceived difficulty, dissonance or intrusion that individuals associate with a survey they are being asked to do. It covers issues relating to the appropriate moment and place, the perceived relevance of the survey and the perceived difficulty in terms of physical, intellectual and emotional aspects. Using international examples, the paper gives numerous examples of ways in which respondent burden can occur and gives recommendations regarding ways in which these problems can be addressed. It concludes by challenging people who design and implement travel surveys to carry out participant observation studies, to always carry out some surveys themselves, and to continue to diversify methods.