Citation

Moeller C, Kwantes CT. J. Soc. Psychol. 2015; 155(4): 314-324.

Affiliation

a University of Windsor , Dept. of Psychology , 401 Sunset Ave, Windsor , Ontario , N9B 3P4 Canada.

Copyright

(Copyright © 2015, Informa - Taylor and Francis Group)

DOI

10.1080/00224545.2015.1007029

PMID

25606807

Abstract

Research suggests that the outcomes of interpersonal conflict are determined not only by the conflict itself, but also by the way in which it is handled. Confrontational and domineering tactics have been found to magnify the adverse impact of conflict. Thus, investigations of determinants of aggressive conflict management behaviors are of considerable interest. This study extends the literature by examining the relationship between conflict management preferences and conflict management behaviors and by examining how emotional intelligence (EI) shapes this preference-behavior relationship. Individuals' conflict management preferences predicted actual conflict management behaviors. EI was found to moderate this relationship. However, some of these moderating effects run contrary to the popular view of EI as a prosocial concept. Specifically, some EI facets were found to strengthen the link between aggressive conflict management preferences and subsequent conflict management behaviors.

Language: en