Citation

Kraft MA. Highw. Res. Board bull. 1953; 73: 1-13.

Copyright

(Copyright © 1953, National Research Council (U.S.A.), Highway Research Board)

DOI

unavailable

PMID

unavailable

Abstract

The case-interview plan is a procedure for use by management with employees whose performance on the job has become so poor that either immediate and substantial improvement is considered necessary, or dismissal will be warranted. The primary objective is to obtain improved performance. The procedure calls for an interview conducted along well-defined lines. The written record contains a statement as to the reason for the interview, a complete statement on past record and a brief version of the employee's statements. Then a summary is presented of the supervisor's statements and a statement as to the mutual understanding and plan for future performance. A follow-up interview is scheduled as soon after the initial interview, when there are reasonable grounds to beleive that a definite pattern of future performance has been established. The case-interview plan is built upon sound principles of human relations and lends itself to the practice of intelligent, modern leadership techniques. It has proved to be a very effective method for driver improvement. Driver improvement programs; Driver performance; Drivers; Human characteristics; Interviewing; Personnel performance